Terms & Conditions

Terms & Conditions
Mobility Plus Pro
Return Policy
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Internal Policies  |  Terms and Conditions  |  Shipping Info

The purpose of our return policy is to ensure you are satisfied with your purchases from Mobility Plus Pro The terms and conditions below apply to your order and protect the transaction.

Shipping Info:

Please Refer to each suppliers shipping policies listed below.

Return Policy

Please refer to Suppliers return Policy for each Product.  Sorry, Custom Scooters, custom orders and Custom Paint Options are NON- Refundable

Terms & Conditions

If you have questions about this item please call a Mobility Plus Pro Expert at 1-888-406-6797.

A 25% restocking fee applies to all returns! We do not credit shipping charges, insurance, tax, customs charges, or return shipping fees. Restocking fees calculated from your purchase price of the returned items, minus Shipping & any discounts received.

Does your return meet this checklist?
☑ Contains only returnable merchandise.
☑ Returned within 7 days of shipped date.
☑ Product must be unused, clean and not damaged.
☑ Return shipping costs are the responsibility of the customer.
☑ We recommend that you insure your return. We can not accept responsibility if damaged in transit.

Merchandise should be unused, in its original packaging, and in sell-able condition. We reserve the right to refuse, refund, exchange, or give a store credit for your return at our sole discretion.

Mobility Plus Pro offers free shipping on most all products in the continental US for most states, however when an item is returned the original outbound shipping charges are deducted from your credit.

Extended Returns (after 30 days): We can extend our return policy for an additional fee. Items returned within 30 days may qualify for a return at 50% restocking fee. Your returnable item is not guaranteed returnable after fifteen days. Contact us for details!

Cancellations: All cancelled orders are subject to 20% processing fee. Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee will apply.

Custom Scooters such as the enclosed models are NOT refundable.  All canceled orders once placed are subject to 50% Re Stocking fee NO EXCEPTIONS

Payment

Payment is required in full before an order is considered placed.  No order can be shipped until order is paid in full.

We do currently accept Visa and MasterCard Discover and eCheck and PayPal (no medicare/medicaid).

Wires will be accepted for bulk orders.

We Offer financing:

Option 1

https://blispay.com/mobilitypluspro?utm_source=mobilitypluspro&utm_medium=merchant&utm_campaign=web

Option 2

https://www.prosper.com/personal-loans/better-finances?refac=ir&refmc=irb&refd=372559||3sQzFJUlhwVQw7gzU21vB3JEUkm2JGQ1M0ca3o0||

 

Ewheels

Shipping

Returns – Shipping

Warranty-Bikes

Warranty-Scooters

Warranty-Mobility Scooters

EV RIDER

Warranty by EV Rider, LLC All Products – Except the Stand-N-Ride THREE-YEAR LIMITED WARRANTY Three (3) years from the date of purchase on all structural frame components; including platform, seat post, and frame. ONE-YEAR LIMITED WARRANTY One (1) year from the date of purchase, if any part or electronic component of the Scooter is found upon examination to be defective in material and/or workmanship, it will be repaired or replaced, at EV Rider, LLC’s option, without charge. Labor charges are NOT included. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase, serial number and the date of purchase are always required. For warranty service, please contact the dealer/company from whom you purchased your EV Rider product. SHIPPING – DOMESTIC: All warranty items will be shipped via Fedex Ground. Requested expedited shipping will be at the expense of the purchaser. SHIPPING – INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process. ONE-YEAR WARRANTY EXCEPTIONS Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter). The batteries that are purchased separately or in addition to the batteries provided with the scooter are warranted by EV Rider for one year after the purchase of the Unit with the exception of the Stand-N-Ride scooter. Service: Warranty service can be performed by EV Rider, LLC or by an authorized EV Rider, LLC service facility. Do not return faulty parts to EV Rider, LLC without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser. WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter. This Warranty excludes: • Batteries that are provided free with the scooter. See the EV Rider invoice/packing slip for additional detail. • Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.) • Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper operation, excessive loading, maintenance, or storage, commercial use or use other than normal. • Used other than for the purpose of the purchaser’s mobility. • Repairs and/or modifications made to any part of the scooter without specific and prior consent from EV Rider, LLC. • Labor, service calls, shipping, and other charges incurred for repair of the product not approved by EV Rider, LLC. Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty. Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.

Warranty by EV Rider, LLC – SNR Only EV Rider, LLC www.evrider.com 800-944-1997 WARRANTY TERMS Three years on all structural frame components; including platform, seat post, and frame. SIX-MONTH LIMITED WARRANTY Six months on all structural frame components; including tiller, base frame and seat post (if purchased with this option). From six (6) months from the date of purchase, if any part or electronic component of the Scooter is found upon examination to be defective in material and/or workmanship, it will be repaired or replaced, at EV Rider’s option, without charge. Labor charges are not provided under warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase, serial number and the date of purchase are always required. For warranty service, please contact the retail establishment from whom you purchased your EV Rider product. SIX-MONTH WARRANTY EXCEPTIONS Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (The increase in operational noise level usually occurs due to abusive and excessive strain on the scooter.) Warranty service can be performed by EV Rider or by an authorized EV Rider service facility. Do not return faulty parts to EV Rider without prior consent. All transportation costs and shipping damage incurred while submitting parts for repair or replacement are the responsibility of the original purchaser. WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter. The Warranty excludes: • Batteries, because they are provided free of charge with the unit. • Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, • upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.) • Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper operation, excessive loading, maintenance, or storage, commercial use or use other than normal. • Used other than for the purpose of the purchaser’s mobility. • Repairs and/or modifications made to any part of the scooter without specific and prior consent from EV Rider, LLC • Labor, service calls, shipping, and other charges incurred for repair of the product not expressly approved by EV Rider. There is no other express warranty. Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to six (6) months from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded. Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion of limitation of incidental or consequential damages. So, the above limitation or exclusion may not apply to you.

PRIDE

The documents below represent the newest versions available. To view them you must have Adobe Acrobat. Download Adobe Acrobat

Parts Warranty:
3-months or the remainder of the units warranty, whichever is longer.

The below warranty changes are effective for the listed units shipped from Pride beginning on Jan. 1, 2011 and thereafter. These warranties are not retroactive.

The below warranty changes are effective for the listed units shipped from Pride beginning on July 1, 2012 and thereafter. These warranties are not retroactive.

The below warranty changes are effective for the listed units shipped from Pride beginning on February 1, 2016 and thereafter. These warranties are not retroactive.

Pride Premium Coverage Plan – Extended Warranty